This policy explains how La Guayaba LLC charges for UltraGIS plans. Payments are processed only by Stripe, by card and in US dollars (USD).
1. Prices
| Plan | Monthly | Yearly |
|---|---|---|
| Trial | Free for 7 days | — |
| Starter | USD 50 | USD 500 |
| Professional | USD 100 | USD 1,000 |
| Enterprise | USD 300 | USD 3,000 |
| Custom | Per contract | Per contract |
The yearly plan costs 10 times the monthly price (two months free). Current prices are those published on the pricing page at the time of purchase.
2. Free trial
The trial lasts 7 days and requires no card. We email you on day 5 and day 7. When it ends, the company becomes read-only until an administrator chooses a plan; nothing is charged automatically.
3. Charges, currency and taxes
Stripe is the only payment method: we do not accept bank transfers, PSE, Pix or cash. All charges are in USD, also in Colombia; your bank may apply fees or an exchange rate. Each charge produces a PDF invoice from La Guayaba LLC (it is not a tax e-invoice of any country). Any applicable taxes will be shown on the invoice.
On your card statement the charge appears as ULTRAGIS.IO.
4. Renewal and plan changes
The subscription renews automatically every month or year. Upgrades take effect immediately and the prorated difference is charged; downgrades apply at the end of the period and you must be within the new plan's limits.
5. Failed payments
If a charge fails, we email you and Stripe retries. You can keep working for 7 days; after that the company becomes read-only until the payment is settled, without losing data.
6. Cancellation and data retention
You can cancel at any time from Settings › Plan; cancellation applies at the end of the paid period. When the trial or subscription expires, the company stays read-only for 60 days with the full export available (GPKG and CSV with photos). We send three emails before permanently purging the data.
7. Refunds
Paid periods are not refunded, in full or in part, except for:
- duplicate or mistaken charges, if you report them within 30 days;
- SLA credits, which apply to the next invoice;
- cases where the applicable consumer protection law requires otherwise.
Request it at soporte@ultragis.io with the invoice number. Approved refunds are returned to the same card through Stripe.
8. Price changes
If we change your plan's price, we will email you at least 30 days before the next renewal. The new price does not apply to the period already paid.