These terms govern access to and use of UltraGIS (ultragis.xyz), La Guayaba LLC's software as a service to design, document and operate FTTH networks. By creating a company, starting a trial or subscribing to a plan, you accept these terms on behalf of the organization you represent.
1. Parties and definitions
The service is provided by La Guayaba LLC, a limited liability company organized in State of incorporation, USA, with its registered office at Registered address ("La Guayaba", "we"). UltraGIS is the product brand.
- Customer or company: the organization (ISP, consultancy or operator) that creates an account, also called a tenant.
- Users: the people the customer invites (office and field) who sign in with email and password.
- Customer data: the network, designs, subscribers, leads, photos, files and any other content the customer uploads or generates.
- Plan: Trial, Starter, Professional, Enterprise or Custom, with the limits and features published on the pricing page.
2. The service
UltraGIS lets you design the network on a map, document splices, NAP boxes, OLT/ODF sites and ports, compute traces and optical budgets, manage subscribers, feasibility, work orders with the offline field app, integrations and an availability API.
Features marked "Coming soon" are included in the plan and are enabled with their roadmap phase; they are not a date commitment. We may improve or change features as long as we do not materially reduce what was purchased during the paid period.
3. Accounts and access security
Each company has its own subdomain (<company>.ultragis.xyz). The customer is responsible for whom it invites, the roles it assigns and keeping credentials confidential.
Sign-in uses email and password. Two-step verification (TOTP) is optional and off by default; each user turns it on in their profile and the administrator can require it per role or per user. Single sign-on (SAML/OIDC SSO) is only available on the Enterprise plan. Tell us immediately at soporte@ultragis.io if you suspect unauthorized access.
4. Trial, plans and payment
The Trial lasts 7 days, requires no card and allows one small project. Paid plans are Starter (USD 50/month), Professional (USD 100/month) and Enterprise (USD 300/month); the yearly plan costs 10 times the monthly price. The Custom plan is agreed in writing with sales.
Payments are processed by Stripe, in US dollars (USD), by card. The full terms for charges, renewal, plan changes and refunds are in the Refund and billing policy.
5. Customer data
The customer retains ownership of its data. It grants us a limited license to host, process and display it only to provide the service, support it and comply with the law.
When the customer uploads personal data of subscribers or leads, it acts as controller and La Guayaba as processor, under the Data processing agreement (DPA), which is part of these terms. You can export the complete network as GPKG and CSV, with its photos, at any time.
6. Acceptable use
Use of the service must follow the Acceptable use policy. We may suspend access, with notice where possible, if a use endangers the security of the service or other customers, or breaks the law.
7. AI assistant and MCP server
The AI assistant advises and does not decide: its answers are suggestions a person must review before applying them. Its tools are read-only and never receive personal data of subscribers or leads.
MCP server tools that write data always show a preview and require explicit confirmation before the change runs. The customer is responsible for the actions it confirms.
8. Availability and support
Availability targets, support response times per plan and applicable credits are in the Service level agreement (SLA). Service notifications are sent by email only (plus the in-app notification center); we do not use SMS or WhatsApp.
9. Intellectual property
The software, the UltraGIS brand, designs and documentation belong to La Guayaba LLC or its licensors. These terms transfer no rights in them beyond use of the service during the subscription. Suggestions you send us may be used to improve the product without any obligation.
10. Term, cancellation and end of service
The subscription renews automatically for equal periods until the customer cancels it; cancellation takes effect at the end of the paid period.
When the trial or subscription ends, the company stays read-only for 60 days with the full export available. Before deleting data we send three warning emails; once the period ends, the data is permanently purged, except records the law requires us to keep.
11. Warranties and limitation of liability
We provide the service with professional diligence and according to the SLA. Optical budget, tracing and feasibility calculations are engineering support tools: the customer validates in the field before building or selling a service.
To the extent permitted by law, La Guayaba's total liability for any claim is limited to the amount paid by the customer in the 12 months before the event, and neither party is liable for lost profits or indirect damages. This limitation does not apply to wilful misconduct, gross negligence or anything the law does not allow to be limited.
12. Governing law, jurisdiction and changes
These terms are governed by Governing law. Disputes will be resolved before Jurisdiction and competent venue, without prejudice to the non-waivable rights the law of the customer's country grants.
We may update these terms; material changes are notified by email to the administrator at least 30 days in advance. The current version and its date are published on this page. Contact: legal@ultragis.io.